Frequently Asked Questions -- E-Mail Related Questions Why does my e-mail have {E-Wiz Scan: Spam Blocked} in the subject? Messages with modified subjects that say {E-WIZ Scan: Spam Blocked} are simply notifications sent to you from E-Wiz Solutions. These notifications tell you that a certain e-mail was not delivered to you because it has produced a spam score greater than 9 on the spam meter and therefore has been blocked. If you discover that the e-mail should not have been blocked, please follow the instructions contained in the notification for retreiving the e-mail and it will not be blocked again. Why does my e-mail have {Spam?} in the subject? Messages with modified subjects that say {Spam?} are e-mails that have not been blocked and are still delivered to you despite the possibility that they may be spam. The subject is modified to alert you of the possibility that it may be spam. The beauty behind this is that users like yourself can now set custom filters in Outlook/Eudora to immediately filter email messages with subjects containing {Spam?} to be stored in a BULK folder instead of your Inbox. {Spam?} in your subject indicates that an email message has produced a spam score value between 5 and 9. My e-mail was returned to me after I sent it to someone, why was it not delivered? When an e-mail is returned to you, there is usually an explanation or error code in the returned mail. Typically mail is returned because of an incorrectly specified e-mail address made on your part, an attachment you may have included that was too big, or the recipients mailbox is full or above quota. For a list of error codes and what they mean, please Click Here. All of a sudden I am not able to send e-mail, but can still receive it ? If your email software is providing you with a message such as this: "Unable to connect to your outgoing (SMTP) e-mail server". It is likely that your Internet Service Provider has joined the majority of Internet Providers that block port 25 to prevent you from using other companies like E-Wiz Solutions, Inc. for handling your outgoing e-mail. You can fix this problem by using the following instructions that should only take a minute of your time: You will need to change the setting in your email client to send email to SMTP Port 26. You can probably find this setting somewhere under advanced options or something similar and change it yourself. If you need assistance, please contact us. Most e-mail software has a straight forward method for changing SMTP ports, however if you are using Eudora, please use the following instructions: To update the SMTP PORT in Eudora, copy file Qualcomm/Eudora/Extrastuff/esoteric.epi into your Qualcomm/Eudora folder. Restart Eudora, Then go to your "Tools" menu and select "Options" then select "Ports".  Change port 25 to 26. Someone received a suspicious e-mail from my domain, however knowone at my domain sent the e-mail? It is very likely that a computer somewhere on the internet is infected with a virus and has an address book entry with e-mail addresses from your site. The infected computer may be sending e-mail messages containing viruses to others while spoofing the "FROM" address to make the e-mail look as though it came from your site. Today, many spam experts have the ability of spoofing the "FROM" portion of an e-mail address with the intention of impersonating someone they are not. This is not uncommon. If you received a copy of the e-mail, you can forward it to ew izadmin@e wizpo.c om for further investigation. Many viruses explained at symantec.com posess these characteristics and typically cause mass mailings to address book entries. What e-mail address does the E-Wiz Solutions administrator use to contact customers? The E-Wiz administrator only sends e-mail to it's customers from one of two addresses: ew izadmin@ew izpo.c om or ra m@ewi zpo.c om and will always include the E-Wiz Logo in the e-mail.   For Example: A spammer might send an e-mail with a return address adm in@ewi zpo.co m to you asking you to provide your most recent password information. NOTE: It is important to understand that E-Wiz does not send emails to customers requesting personal or account information, nor does E-Wiz send attachments to it's customers. If you have any questions regarding a suspicious e-mail you recently received, please contact E-Wiz immediately. I need help utilizing features on the web based e-mail? Please refer to the HELP utility provided in the web-based e-mail. If you are unable to find what you are looking for or still need help, please contact us. Why do I get a security alert when I go to my site? If you have an online store or your site uses a GeoTrust Certificate (Encryption Certificate) you will see this window if your certificate is expired or if the system date on your computer is incorrect. Support Tools: Download VNC - VNC.ZIP   VNC Broadband Speed Test - Click Here To Start